Business Process Outsourcing is a practice involving externalization of non-core business processes by an organization (outsourcer) to one or more external partners (outsourcees) in order to enable a better allocation of resources and greater competitiveness. The more the external service provider is organized in terms of connectivity, agile working and remotization of instruments, the more flexible it is in the service provided.

Therefore, BPO is based on an arrangement, or partnership, which is formed between the outsourcer and outsourcee when the outsourcer acknowledges that the external service provider can achieve better objectives and in a more efficient manner in carrying out determined processes and contracts with the outsourcee for a short period or a long period in order to optimize these processes and increase its competitiveness.

Thanks to Business Process Outsourcing, businesses can transfer all ancillary business activities outside their organization, entrusting management of them to partner companies, which undertake to carry them out on their behalf. In this way, all the resources that would otherwise be allocated to them internally are “saved” for services and activities that are more relevant to the core business, greatly reducing costs and increasing competitiveness.

Business process outsourcing is practiced in almost all sectors. Small and medium sized enterprises find in outsourcing a support for activities that they would not be able to carry out in-house due to limited skills. Large enterprises, including multinational companies, can achieve flexibility of production, save time, money and resources that can be used where more necessary.